How a team lead stopped chasing updates with ListedKit AI
Company
Rush Home
Team
8 members
Location
Delaware
The Team
Rush Home is a Compass team based in Delaware, led by Marcus Rush. With 11 years in real estate and experience running his own independent brokerage, Marcus built a team of seven agents plus a dedicated transaction coordinator. The TC handles around 10 active transactions at any given time, managing everything from new construction to resale to land deals, each with its own compliance requirements and timelines.
The Challenge
Before ListedKit, Marcus had no way to know the status of a deal without directly asking his TC. Everything lived in disconnected systems: Google Forms for intake, Follow Up Boss checklists for tracking, and later Compass's own checklist platform. None of them talked to each other, and none of them gave Marcus a single view across all active transactions.
The real pain was oversight. Marcus was spending roughly two hours every day on manual compliance checks: reviewing deals, verifying deadlines, and making sure nothing had slipped. Different transaction types (new construction, resale, land) each had different requirements, but the team was using one generic checklist for everything.
Then the wake-up call came. A deal went a week past its settlement date. It had fallen apart and gone back on the market, and Marcus didn't know. The deal tracker didn't surface it. His TC hadn't flagged it. The single source of truth had a hole in it, and he only found out because he happened to check.
“This deal was supposed to go to settlement. I didn't know it was back on the market.”
The Decision
Marcus found ListedKit while putting together a training program for his TC. He was watching YouTube videos about transaction coordination when a TC mentioned ListedKit in an interview. As a self-described early adopter, he checked it out immediately. What caught his attention wasn't just the automation; it was the contract reading and compliance checking. Marcus didn't always have time to be the second set of eyes on every document his TC processed, and he needed something that could fill that role.
Before ListedKit
- Spending 2 hours a day on manual compliance checks across every deal
- No way to know deal status without directly asking the TC
- Deals falling apart without the team lead knowing
- Disconnected checklists across Google Forms, Follow Up Boss, and Compass
- TC was the only person who knew what was happening on each deal
After ListedKit
- Quick spot-checks on the ListedKit dashboard twice a week
- Progress bars, deadlines, and notes visible at a glance
- Deadline alerts and status tracking prevent surprises
- One unified platform with checklists tailored to each transaction type
- Ava acts as a second set of eyes, reading contracts and flagging compliance issues
The Solution
Now when a new contract comes in, the agent sends it to the TC, who uploads it into ListedKit. Ava reads the contract, extracts key dates and details, and builds the compliance checklist specific to that transaction type. Marcus pops into the dashboard twice a week to check progress bars, review deadline status, and scan for anything that looks off.
That visibility changed everything. Instead of asking “what's going on with this deal?” Marcus can just see it: deadlines coming up, tasks overdue, notes from the TC about what's already been addressed. If a commitment letter deadline is approaching, he can flag it proactively instead of finding out after it's blown.
The team also adapted their checklist templates to work better with ListedKit, creating transaction-type-specific templates instead of forcing one generic checklist across new construction, resale, and land deals. As the platform improved its compliance capabilities over time, they kept refining their setup, and Marcus noticed the difference.
“I don't always have time to be that second set of eyes, so I thought it was important for Ava to help out. And it makes it a whole lot easier for me to do those check-ins than it would have been before.”
The Results
Marcus cut his compliance review time from 2 hours a day to quick spot-checks
5–10 hrs/wk
No more deals falling apart without the team lead knowing about it
Full visibility
Significant reduction in mental load and stress from worrying about missed deadlines
Peace of mind
Marcus estimates he saves five to ten hours per week. That time used to go to manually reviewing every deal for compliance issues. That's roughly two hours a day he no longer spends making sure everything's okay.
But when asked about the mental impact, his answer was immediate: “A lot.” When you rely on someone else to do an important job, the stress isn't in the work itself; it's in not knowing whether it's getting done. ListedKit gave Marcus the ability to do quick spot-checks that put his mind at ease without hovering over his TC.
His recommendation to other team leads? It's worth it, as long as you invest in the front-end setup. Build your checklists, tailor your templates to your transaction types, and the payoff compounds on every deal after that.
“When you rely on somebody else to do such an important job, it's like, are they doing it? ListedKit makes it easy to pop in for those little spot checks.”
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