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How a Virginia TC company went from breaking even to profitable in six months.
One transaction coordinator carrying 45 open files at peak, a virtual assistant role eliminated, and the first real profit margin the business had ever run, all inside six months.
A broker-agnostic TC business
Jessica Thomas co-founded Impact Leverage, a transaction coordination company based in Virginia. The business is broker-agnostic, so it can serve agents at any brokerage, and it works files across multiple states with Virginia as its home base.
For most of its life, the company ran on one transaction coordinator: a 20-year industry veteran who had built their craft in a paper-based world. Jessica still works in the business daily.
Before ListedKit
Growing volume, and no profit margin.
Impact Leverage was part of a transaction coordination partnership organization, the kind that bundles everything together: backend support, billing, a virtual assistant, and the software the team ran on. On paper it looked complete. In practice, one piece quietly ate the margin.
The virtual assistant's main job was manual: uploading each contract and keying the details into the intake forms by hand. Every new file arrived as a PDF, and every new file took 30 to 45 minutes of data entry before the real coordination could even start. At four to five contracts a day, that was two to two and a half hours of manual entry, every day, just to get deals into the system.
And the volume kept growing, but the profit never came. No matter how many transactions the company took on, it never reached a real profit margin. Nearly every dollar it could have kept was going back to the partnership organization that ran the backend.
“We were growing the whole time, but we never actually got to a profit margin. Every dollar we could have made was going somewhere else.”
Why they switched
A cost of sale, not fixed overhead.
The insight that changed everything was about how the software was priced. The old platform was a fixed expense: you pay for it every month whether or not deals close. Jessica's co-founder found ListedKit and saw something different. ListedKit could take over the income-producing functions of the old platform, and it was priced as a cost of sale rather than fixed overhead. You pay per transaction. If no deals close, there is no software cost. The expense scales with the revenue instead of sitting on the books every month.
Jessica had actually tried ListedKit on her own back in October 2025. The team took a full demo in March 2026, and by March 16 they were live. The rest of the ownership team came on that May. Within six months, the economics had turned over completely: the business went from breaking even to having money in the bank.
The moment it clicked
Upload everything at once.
Jessica started the way a lot of skeptical coordinators do: she uploaded just the contract, not really believing the software could read it. It did. So she added the addendums. Then the PDF intake form. Now the team uploads everything at once, 20 or more pages in a single go: the contract, the addendums, and the client intake form together. Ava reads all of it and populates the file.
From there, the work that used to fill the morning is mostly done before anyone sits down to it. Draft emails are generated by Ava before the coordinator even opens the task. When an addendum changes a date or a term, the team uploads it, and Ava flags the change, confirms it, and updates the tasks. There is no more manual template editing, and no more rebuilding a task list from scratch every time a contract or a state rule changes.
The hardest part was not the software. It was trust. The company's transaction coordinator had spent 20 years doing this work on paper, and handing the reading over to an AI took time. For weeks, they had not even turned on email sync. Once they did, adoption accelerated, and the veteran who had been slowest to trust Ava became the person running dozens of files through her.
That confidence now shapes how the company hires. Jessica is bringing on a second coordinator, and the job description states plainly that working with an AI assistant is part of the role. Her framing for candidates is simple.
What changed
From hand-keyed intake to one upload.
“Think of Ava like Siri or Alexa, but she knows everything about your contracts and emails.”
The Results
Within six months, and now reinvesting in the business
$15,000 a year
The virtual assistant position eliminated entirely, because Ava does that reading now
20+ hours a week
Given back to the team, off data entry and manual work
Since going live in March, Impact Leverage has run about 97 transactions through ListedKit: 56 closed and 24 under contract at the time of this conversation. At peak, a single transaction coordinator was carrying 45 open contracts at once, a load that would have been unthinkable under the old manual intake. The $15,000 a year the company had been spending on a virtual assistant to key in contracts is simply gone, and the 20-plus hours a week that used to disappear into data entry go back into the work that actually moves deals.
The bigger change is the one in the books. A business that grew for months without ever reaching a profit margin was profitable and reinvesting within half a year, because the software finally scaled with the deals instead of against them.
When Jessica recommends ListedKit to other coordinators and agents, she does not use a script. She listens for the pain first, then asks one question. Whatever they name, she shows them that Ava already does it, from rewriting email templates to updating task lists when a contract changes to the late-night contract entry no one wants to do. Ask her to describe Ava in a single word, and the answer fits a company built on leverage: “Assistant.”
“What AI are you using in your business today?”
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